Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :

September 8th, 2021

Welcome to Level 2

During level 2 the following processes are in place:

  • Face to face appointments are available with your doctor. We do encourage patients to book telephone appointments if you think your issue can be managed via the telephone instead of coming.  You will be triaged for these face to face appointments appointments.
  • Our opening hours have returned to normal:  The phones will be answered from 8:10am – 5:30pm.  Outside of these times the phones will be answered by a nurse triage telephone service
  • Anyone entering our building will be required to wear a face mask unless you have an exemption in which case we ask that you provide documentation immediately to reception.


Appointments during level 2

Appointments for face to face or telephone consultations with your Doctor can be made via our patient portal – ManageMyHealth.

Any type of appointment can be booked by calling reception.  If you want a face to face appointment, you will be asked the following health questions before an appointment is made.
Do you have any of the following?:

  • Shortness of breath
  • Fever
  • Cough
  • Sneezing/runny nose
  • Sore throat
  • Have you been in managed isolation recently?
  • Have you had contact with any proven or suspected case of Covid-19 or had a swab done
  • Have you travelled to Auckland in the last 14 days?

If you have any symptoms you will be put on our Nurse telephone triage list for the day.
You will be phoned back and your medical needs assessed.
You may be booked for a Covid swab by our staff at our Clinic B (separate building next door).
It may be appropriate for you to have a telephone consult or a carpark consult if you have any
respiratory symptoms.

Telephone consultations

Telephone consultations can be very useful and a good option for issues not requiring physical
examination. Recent legislative changes mean we are now able to provide ACC consultations and
renew sickness benefits via telephone consultation. Please make sure we have your correct
telephone number.  Standard consultation charges apply.

Carpark consults

Carpark consults may be required where you need to be seen but also have respiratory symptoms
meaning that you also require a Covid swab.
The triage nurse will discuss the process with you at the time of booking. Please call reception upon arrival 3516 198

Covid swabs

As per the Ministry of Health’s current case definition we are providing COVID-19 test swabbing for
all our enrolled patients (appointment only) that are experiencing any of the above symptoms.
If you fall into this group, we strongly encourage you to contact us and arrange an appointment through our triage nurse to get a swab as this is the best way to pick up a recurrence of COVID in the community.

Getting a Covid swab here

If you are booked for a Covid swab you will need to use the entrance to “Clinic B’ to the right of our
main driveway. Please call reception upon arrival 3516 198 and Do NOT get out of your car.

The nurse will come to your vehicle to do the swab. If you are on foot, please observe social distancing
and wait in the carpark.

Swab Results
The results of your COVID-19 swab are usually available 24-48 hours after the swab is taken.
 If the
result is positive, you will be contacted by Community & Public Health and they will begin contact
tracing to try to establish a connection with an existing known infected person. If the result is
negative, you will be contacted by one of our staff.

Tracer app

Please scan our NZ COVID Tracer QR code when you enter the building, especially if you are
accompanying a patient, as you will not be recorded in our appointment books for the day.

Infection control

We will continue to have an emphasis within the practice on infection control by strict handwashing
routines for staff and the use of personal protection equipment by staff where necessary.
We ask that all patients use hand sanitiser on arrival and departure from the medical centre.


Are you feeling OK?

Covid 19 has brought many challenges to us all. Some people are more affected than others. Social
isolation and financial as well as health concerns impact our physical and emotional health. If you
need to discuss this with your GP, book an appointment.
You can also access 24 hour telephone support by using the “Need to talk” service by texting 1737

Government Covid info

The best place to get the most up to date information is the NZ Government website:


Healthinfo website

You can also visit the Healthinfo website:


Or you can call Healthline on 0800 611 116