Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :

Terms of Trade

Terms and Conditions of Trade

The following Terms of Trade apply to services provided by Ilam Medical Centre to its patients.

  1. Unless otherwise agreed, all services are expected to be paid for on the date of service.
  2. A current price list is displayed at the Reception counter, waiting room and on the website. Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g. in instances where cost of goods increases, government surcharges increases, errors or omissions by Ilam Medical Centre or its representatives. Prices include GST unless otherwise stated.
  3. Payment is accepted in the form of cash, EFTPOS, credit card or direct credit.
  4. Where payment is not made on the day, a $10 administration fee will apply, this will be removed if payment is received by close of business next day.
  5. Where credit is approved, all accounts are to be paid by the 30th of the month following date of invoice.
  6. We are very happy to work with our patients who are concerned about their ability to pay. It is best to arrange a payment plan that is acceptable and manageable rather than letting debt accumulate. Please discuss your account with the Practice Manager. Setting up regular weekly or fortnightly automatic payments can be very useful to help manage your account. This needs to be agreed with management.
  7. We reserve the right to ask for payment on arrival (before a service is provided, to ensure payment), this may apply to
    • Visitors/ Casual patient – non enrolled patients
    • First appointment for new patients
    • Those who have an outstanding account
    • Those who have had a previous debt with us.
  8. Ilam Medical Centre may withhold further provision of service where there is any outstanding amount due.
  9. Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.
  10. Interest may be charged on overdue accounts at a rate to be decided by Ilam Medical Centre from time to time.
  11. Collection fees and costs incurred to recover outstanding monies will be payable by the customer.
  12. Ilam Medical Centre may disclose my personal information for debt collection, repossession, credit reporting and other similar purposes.
  13. Ilam Medical Centre agrees not to use or disclose any information more than is reasonably necessary in the circumstances for its genuine business purposes.
  14. Termination of the contract may apply where there is non-payment without prejudice to any claims Ilam Medical Centre Limited may have.
    Variations to the Terms of Trade may occur from time to time, and Ilam Medical Centre will notify the patient by way of invoice – receipt of which shall be deemed to be acceptance by the patient.
  15. A cancellation fee may be charged if you fail to keep an appointment or give less than 2 hours notice of cancellation. The fee will at the standard consult rate for the time booked.