Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch
Ph 03 351 6198
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Enrolled patients can make appointments via our reception team 03 3516 198 or through our online patient portal.
All of our doctors are affiliated with the Royal New Zealand College of GP’s and provide a full range of general practice services. We allocate 10 -15 minutes for consultations which is generally enough time to deal with one major or two minor issues. If you have a number of complex issues, you will need to book a double appointment. We do our best to run to time but the unpredictable nature of our work means that sometimes there may be a wait.
The following type of consultations will need extra time and need to be booked via the reception team:
Please note that payment is expected on the day. If you are unable to pay, please discuss with your doctor or one of our reception team who can under exceptional circumstances arrange a payment plan for you. If accounts are outstanding for more than 3 months, they will be passed onto a collection agency. Additional fees may be incurred for this, these fees will be payable by the patient.
Patients are welcome to book a telephone consult with their doctor. This can be booked with reception or via the online ManageMyHealth patient portal. Please make sure your contact telephone number is correct and if booking online that you note the appointment is for a “telephone” consult.
Some services can be provided by the nurse rather than a doctor. Services such as those listed below can be booked with the nurse. To book an appointment, please call reception
If you have an emergency please call 111
During normal clinic hours (Mon- Fri 8:00am- 5:30pm), we will always do our best to fit in with urgent needs. We have urgent slots available in each session, however this may not be with your regular doctor. Whilst we do our best to cater for urgent needs, unfortunately in some instances, due to high demand there may be no urgent slots available in which case you may be directed to the Pegasus Health afterhours clinic.
If you no longer need your appointment, please cancel and give us at least 2 hours as we may be able to reuse the appointment time. Please do not email us to cancel an appointment as the email may not be read in time. If you fail to attend your appointment or do not give us 2 hours notice of cancellation, we reserve the right to charge you for the full cost of the consultation.
ILAM MEDICAL CENTRE
Ph 03 351 6198
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