Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :

Complaints and the process

If you make a complaint to us, we will:

  • Let you know in writing that we have received your complaint within five working days of receiving it, unless it has already been resolved to your satisfaction within that time.
  • Let you know within ten working days whether or not we feel your complaint is justified. If we need more time to investigate your complaint, we will advise you of this and why more time is needed.

Not keen on filling in an online form?

If you don’t want to complete this process online, then please either come in and talk to us, put your complaint in writing including these details, or download this form, print, fill in and drop to us.

Please include the following details:

  • Brief description of the incident(s) that occurred
  • Time and date of incident(s)
  • Details of the action, event, process or staff member
  • Names of staff involved (if possible)

And send to:

The Complaints Officer
Ilam Medical Practice
106 Memorial Avenue
Christchurch 8053

Download form


Help and advice

You may wish to contact the Health and Disability Consumer Advocacy Service for further advice.
Toll free: 0800 555 050

For serious medical misconduct or if you are unhappy with the way we have handled your complaint, you can contact:

The Health and Disability Commissioner
P O Box 1791
Phone 0800 11 22 33

Code of Rights summary



Sometimes it's just better to talk!

Phone us here at Ilam Medical when you have something you need to sort out!