Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :

Patient Information

It is important to us that you understand issues around your health, well being and care.

From how to make an appointment, to fees, and then links to credible sources of information we aim to have it accessible here for you. Use the quick finder to access alphabetically, or scroll for filtered information

Our Practice

Terms of Trade

It is important that you can access our Terms of Trade. These simply outline how we enter into professional agreement with you for service and payment of such.

Our terms of trade include:

  • Ways to pay for services
  • When you should pay
  • What happens if you don't pay

Our Practice

Complaints Process

We aim to provide a high quality, professional service for all patients at all times. Unfortunately, there may be occasions when you may feel dissatisfied with our service.
We would like to know if you have a complaint.

Unhappy or concerned with our service?

  • Talk with us in the first instance
  • You can email our complaints officer
  • There are other external options as well

Enrolment

Enrolments Closed

Unfortunately we are unable to take any new patients currently. Our numbers have increased over 2022, to a such a level that we must ensure that we provide the level of care our current patients expect!
This status is likely to be reviewed at some stage moving into 2023 and any updates will be posted on the website.

Enrolment

Eligibility

New Enrolments are closed
Unfortunately we are unable to take any new patients currently.
Our numbers have increased over 2022, to a such a level that we must ensure that we provide the level of care our current patients expect!

Fees/Payment

Our Fees

We are a provider to patients who are enrolled with our practice as a member of Pegasus Health. Our fees for enrolled patients are subsidised through Ministry of Health and vary depending on a number of factors.

For more information

  • Read more for detailed fee lists
  • If you are not enrolled please see Casual Fees list
  • Payment is due on the day of consultation
  • For full payment details see Payments page

Fees/Payment

Additional Services

Ilam Medical carry out a number of procedures and tests that incur additional fees, on top of your consultation charge. We endeavour to keep these as low as possible to provide accessible care

Please read more to find out fees

Some examples of these include:

  • Blood tests
  • Cervical Smears
  • Liquid Nitrogen
  • Dressings

Fees/Payment

Payment Information

As per our terms of trade, Payment is required on the day of service. We accept payment with cash, EFTPOS, VISA or Mastercard.  We do not accept Cheques or American Express.

If you are concerned about payment

  • Please talk to us at the time of your consultation
  • We can assist you with options to manage your payments
  • It is better to

Appointments

Overview

Making an appointment is an important part of getting health care from your GP. We offer a range of appointments for different services and procedures.

Getting started

  • Read more to find out about appointment times
  • Phone for an appointment, or
  • Use the online patient portal to book online

Appointments

Making an Appointment

Our team at Ilam Medical is committed to ensuring you can see your doctor or nurse for the care and support you need. Please call our reception team, or read more to find out what the best appointment is for you

To book an appointment phone our team, or use the links below

  • If unsure of what type of appointment you need please call reception

Appointments

Optimising appointments

Time is really important when it comes to appointments. While we do our best to offer you our full attention, you can help by considering the following ideas...

Think ahead of time

  • When you book an appointment be clear about your needs
  • Try to be clear about your issues and concerns
  • Be honest with your doctor. They are not mind readers!

Trusted resources

Government organisations

There are a number of key Government organisations that oversee and manage healthcare in New Zealand.They all provide in depth detail and a range of links to help you engage with them

Where to start

  • Follow the Read more link
  • Use the links provided on this site

Trusted resources

Medical Information Links

When faced with managing a medical condition we can be overwhelmed with the information on the internet. While a lot of it is useful, there is plenty that is incorrect and misleading. Use our links as a place to start to find trusted information

Where to start?

  • Talk to your doctor or nurse
  • Use any of the links listed on this site
  • Try not to click on and read other resources you may find that could have variable iinformation

Ongoing Care

Wound Care

Ongoing Care

Repeat Prescriptions

A “repeat prescription” service is available to enrolled patients whose medical conditions are stable and unlikely to cause complications or side effects. This service is at the discretion of your Doctor.

Are you needing a repeat?
Please call and leave a message on the repeat script line (option 1) to arrange your prescription

Ongoing Care

Test Results

Test results are an important part of your ongoing care. Routinely you will ONLY be contacted if your results require follow up and further investigation

If you are unsure about your results

  • Call reception and ask us

Ilam Medical Centre - Hours

Monday – Friday 8.10am – 5.30pm

*Please note, our building is open from 8:00am but the phones are not switched over until 8:10am

reception@ilam.co.nz  (for Non urgent contact). Booking requests & Repeat prescription requests will not be accepted via this email.

Ground Floor, Ilam Health Building
110 Memorial Avenue
Burnside
Christchurch

After Hours

Pegasus Health 24 Hours Surgery

*From Friday 3 December 2023, 24 Hour Surgery have been able to increase some of their night and evening hours*
Please phone 03 3516 198 for our triage service after hours first.

401 Madras Street, Christchurch
Entrance just off Bealey Avenue

In an emergency, call 111. If you need urgent care or advice, please call Healthline on 0800 611 116.

Ilam Medical Centre now offers an option for non urgent after hours virtual support here: (click below)

Ilam Medical Centre - Hours

Monday – Friday 8.10am – 5.30pm

*Please note, our building is open from 8:00am but the phones are not switched over until 8:10am

reception@ilam.co.nz  (for Non urgent contact). Booking requests & Repeat prescription requests will not be accepted via this email.

Ground Floor, Ilam Health Building
110 Memorial Avenue
Burnside
Christchurch

After Hours

Pegasus Health 24 Hours Surgery

*From Friday 3 December 2023, 24 Hour Surgery have been able to increase some of their night and evening hours*
Please phone 03 3516 198 for our triage service after hours first.

401 Madras Street, Christchurch
Entrance just off Bealey Avenue

In an emergency, call 111. If you need urgent care or advice, please call Healthline on 0800 611 116.

Ilam Medical Centre now offers an option for non urgent after hours virtual support here: (click below)