Ground floor, Ilam Health Building, 110 Memorial Avenue, Burnside, Christchurch : Ph 03 351 6198 :

Patient Information

It is important to us that you understand issues around your health, well being and care.

From how to make an appointment, to fees, and then links to credible sources of information we aim to have it accessible here for you. Use the quick finder to access alphabetically, or scroll for filtered information

Our Practice

Terms of Trade

It is important that you can access our Terms of Trade. These simply outline how we enter into professional agreement with you for service and payment of such.

Our terms of trade include:

  • Ways to pay for services
  • When you should pay
  • What happens if you don't pay

Our Practice

Complaints Process

We aim to provide a high quality, professional service for all patients at all times. Unfortunately, there may be occasions when you may feel dissatisfied with our service.
We would like to know if you have a complaint.

Unhappy or concerned with our service?

  • Talk with us in the first instance
  • You can email our complaints officer
  • There are other external options as well

Enrolment

Enrolment Zone

Having an enrolment zone enables us to provide effective care to our patients. With increasing pressure on our services it allows us to see patients and make appointments when needed most.

Check out the map to see if you are living in the enrolment zone.

Enrolment

Enrolling at Ilam Medical

Ilam Medical welcomes new patients. In June 2022 we moved into our new building. This purpose built facility enables us to offer a wider range of services to meet your needs.

Before enrolling

  • Check you are eligible
  • Check our enrolment zone
  • Read our terms of Trade and,
  • Complete the enrolment forms
  • Ensure you have appropriate ID

Enrolment

Eligibility

Ilam Medical are taking new patients in 2024 as long as you meet the eligibility criteria. Please use the links below to find out more

  • Use the links and also check out our enrolment zone map
  • Fees/Payment

    Our Fees

    We are a provider to patients who are enrolled with our practice as a member of Pegasus Health. Our fees for enrolled patients are subsidised through Ministry of Health and vary depending on a number of factors.

    For more information

    • Read more for detailed fee lists
    • If you are not enrolled please see Casual Fees list
    • Payment is due on the day of consultation
    • For full payment details see Payments page

    Fees/Payment

    Additional Services

    Ilam Medical carry out a number of procedures and tests that incur additional fees, on top of your consultation charge. We endeavour to keep these as low as possible to provide accessible care

    Please read more to find out fees

    Some examples of these include:

    • Blood tests
    • Cervical Smears
    • Liquid Nitrogen
    • Dressings

    Fees/Payment

    Medical Certificate Fees

    Medical certificates are important documents that can verify your state of health for a number of functions.
    These include your ACC, WINZ, Disability allowance and more

    Please read more to find out the specific details for each type of certificate

    Appointments

    Overview

    Making an appointment is an important part of getting health care from your GP. We offer a range of appointments for different services and procedures.

    Getting started

    • Read more to find out about appointment times
    • Phone for an appointment, or
    • Use the online patient portal to book online

    Appointments

    Making an Appointment

    Our team at Ilam Medical is committed to ensuring you can see your doctor or nurse for the care and support you need. Please call our reception team, or read more to find out what the best appointment is for you

    To book an appointment phone our team, or use the links below

    • If unsure of what type of appointment you need please call reception

    Appointments

    Optimising appointments

    Time is really important when it comes to appointments. While we do our best to offer you our full attention, you can help by considering the following ideas...

    Think ahead of time

    • When you book an appointment be clear about your needs
    • Try to be clear about your issues and concerns
    • Be honest with your doctor. They are not mind readers!

    Trusted resources

    Government organisations

    There are a number of key Government organisations that oversee and manage healthcare in New Zealand.They all provide in depth detail and a range of links to help you engage with them

    Where to start

    • Follow the Read more link
    • Use the links provided on this site

    Trusted resources

    Medical Information Links

    When faced with managing a medical condition we can be overwhelmed with the information on the internet. While a lot of it is useful, there is plenty that is incorrect and misleading. Use our links as a place to start to find trusted information

    Where to start?

    • Talk to your doctor or nurse
    • Use any of the links listed on this site
    • Try not to click on and read other resources you may find that could have variable iinformation

    Ongoing Care

    Managing Viral Illness in Children

    Viral illness is common, particularly in children. Most people with viral illness do not need to be reviewed by their GP and can be managed safely at home. 

    If your child has breathing difficulties, a persistently high fever above 38.5C, a rash, or is having difficulty managing food and fluids

    If your child fits the description above or similar

  • Please call for advice as to whether you need to be seen
  • Ongoing Care

    Wound Care

    Ongoing Care

    Repeat Prescriptions

    A “repeat prescription” service is available to enrolled patients whose medical conditions are stable and unlikely to cause complications or side effects. This service is at the discretion of your Doctor.

    Are you needing a repeat?
    Please call and leave a message on the repeat script line (option 1) to arrange your prescription

    Ilam Medical Centre - Hours

    Monday – Friday 8.10am – 5.30pm

    *Please note, our building is open from 8:00am but the phones are not switched over until 8:10am

    reception@ilam.co.nz  (for Non urgent contact only). Booking requests & Repeat prescription requests will NOT be accepted via this email.

    Ground Floor, Ilam Health Building
    110 Memorial Avenue
    Burnside
    Christchurch

    After Hours

    In an emergency, call 111.

    If you need urgent care or advice,  call Healthline on 0800 611 116. This number is answered 24 hours a day, 7 days a week.

    Ilam Medical Centre now offers an option for non urgent after hours virtual support here: (click below)

     

     

    For face to Face GP consultation you can visit:

    Pegasus Health 24 Hours Surgery

    401 Madras Street, Christchurch
    Entrance just off Bealey Avenue

    Phone 365 7777

    Ilam Medical Centre - Hours

    Monday – Friday 8.10am – 5.30pm

    *Please note, our building is open from 8:00am but the phones are not switched over until 8:10am

    reception@ilam.co.nz  (for Non urgent contact only). Booking requests & Repeat prescription requests will NOT be accepted via this email.

    Ground Floor, Ilam Health Building
    110 Memorial Avenue
    Burnside
    Christchurch

    After Hours

    In an emergency, call 111.

    If you need urgent care or advice,  call Healthline on 0800 611 116. This number is answered 24 hours a day, 7 days a week.

    Ilam Medical Centre now offers an option for non urgent after hours virtual support here: (click below)

     

     

    For face to Face GP consultation you can visit:

    Pegasus Health 24 Hours Surgery

    401 Madras Street, Christchurch
    Entrance just off Bealey Avenue

    Phone 365 7777